Buy Eswatini

Shipment Information

1. Shipping & Local Delivery Policy
​Fulfillment Time: Orders are processed and packaged within 1 to 2 business days.
​Delivery Areas: We offer reliable shipping across Eswatini, coordinated directly through Buy Eswatini logistics and local courier partners.
​Local Pickup Options: Customers also have the option to select local pickup points (where available) to receive their freshly packed snacks faster.
​Packaging Protection: All products-including our signature oval-labelled pouches of Lukhotse Traditional Snack-are carefully sealed in protective, food-grade packaging to preserve freshness, crunch, and raw nutritional integrity during transit.

​2. Return & Refund Policy
​Quality Assurance: At Nutshell Foods, every batch of Lukhotse is carefully inspected and packaged to meet high health and raw food standards.
​Damaged or Incorrect Items: If your order arrives damaged, unsealed, or if you received the wrong flavor variant (e.g., Classic Mix vs. Cassava Crunch), please notify us within 48 hours of delivery with photographic proof.
​Refund Eligibility: Due to the consumable nature of our food products, we can only accept returns or issue refunds for unopened, sealed items in their original packaging, or if the product arrived compromised due to transit issues.

If there is something you don't understand on the above information please contact the seller